Support for 1:n Mapping between ConnectSecure and Datto RMM / Autotask
L
Lime Chinchilla
Currently, there is no way to map multiple Datto RMM sites to a single ConnectSecure company. This becomes a problem when a customer has multiple Datto sites but should be represented as one entity for ticket creation via the Autotask integration.
Autotask already supports this natively: one Autotask organization can be mapped to multiple Datto RMM sites (1 Autotask organization : n Datto sites). This common MSP use case cannot be represented in ConnectSecure, since each ConnectSecure company can only be linked to exactly one Datto site and one Autotask organization (1:1:1).
For MSPs managing customers with several Datto sites under one Autotask organization, this 1:1 restriction is a significant limitation — it prevents consistent ticket creation and asset syncing for these customers within ConnectSecure.
Requested solution:
- Allow mapping multiple Datto RMM sites to a single ConnectSecure company.
- Allow mapping a single Autotask organization to multiple ConnectSecure companies