Ticketing Templates

Add 'integration name' column to the ticket template table

Add 'integration name' column to the ticket template table

Add Company ID as Title Key

When using Integration and parsing out emails, it would be helpful to add the CompanyID as a "Title Key" to use in the Email Title and Description. This would ensure we are mapping it to the correct customer in our PSA.

Add 'description key' for impacted CVE id's

'Solutions Event Type' > Add a description key for all CVE's related to the solution. Example: I am remediating an application named 'Foxit PDF Reader'. The proposed {{cve}} key will list all the related CVE id's.

Add Ticket Updates/Closure to Ticket Templates

Event Sets - Solution in Ticket / Multiple Subtypes in one Template

Enable {{software.epss_score}} placeholder on custom ticket template titles

Ticket Template Tags

Reusable PII Scanning Template

Add Entra ID to ticketing templates

Add "Action Type" into the " Title Keys" inside ticketing template

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